Frequently Asked Questions

If you have any further questions, please do not hesitate to contact us using any of the following methods:

Sheikh Zayed Road next to Financial Centre Metro station exit #2

+971 4  323 0000

Most frequent question - Customer

How to pay an online room reservation ?

Payment for Online room reservations can be made by credit card / Debit card

How to became a VIP customer in our resort ?

Join the hotel loyalty program, celebrate special events, sharing on social media, booking short stays, traveling during the slow season, booking your room directly from the hotel.

Which currency do we accept in our structure ?

United Arab Emirates Dirham, United states Dollar, Euro, Saudi Riyal, Bahraini Dinar, British Pound, Omani Riyal, Kuwait Dinar

How can I give my clothes for speed laundry service ?

Express laundry request can be made by dialing the reception desk for assistance.

Most frequent question - Partner

How can you become your external partner ?


Do you have any affiliate program for children ?


What and where are the headquarters of your company ?

Address: Emirates Grand Hotel Apartment - Sheikh Zayed Rd - Trade Centre,Trade Centre 1 - Dubai

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